PRIVACY POLICY
This applies to www.louisefletcherart.com
A website which acts as an online portfolio and sales site for Louise Fletcher.
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information is being used online. This is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our website?
When ordering or commenting on our site, as appropriate, you may be asked to enter your name, email address, mailing address, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, browse the website or enter information on our site using a comment or contact form.
How do we use your information?
We may use the information we collect from you in the following ways:
• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.
• To follow up with them after correspondence (live chat, email or phone inquiries)
• Visitor comments may be checked through an automated spam detection service.
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information. All transactions are processed through a gateway provider (PayPal or Stripe) and are not stored or processed on our servers.
How long do we keep your information?
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically. Customer purchase records are kept for a minimum of 6 years to comply with legal requirements.
What rights do you have over your data?
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
While you visit our site, we’ll track:
• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We also use cookies to:
• Help remember and process the items in the shopping cart.
• Understand and save user’s preferences for future visits.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since the browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If users disable cookies in their browser:
If you turn cookies off it will turn off some of the features of the site.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Third-party links
Occasionally, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
We accept payments through PayPal and Stripe. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the Paypal policy for more details.
We, use Google Analytics cookies to help us understand how visitors use the website. You can find out more about Google’s terms HERE
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes on our Privacy Policy Page
You can change or review your personal information by emailing us at louisefletcherart@gmail.com or using the update option at the bottom of every email.
Does our site allow third-party behavioural tracking?
It’s also important to note that we allow third-party behavioural tracking (Facebook pixel)
We do not specifically market to children under the age of 13 years old.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
We agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at louisefletcherart@gmail.com
Or follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
www.louisefletcherart.com
Brookfield Barn
Lothersdale
Keighley BD20 8HX
United Kingdom
louisefletcherart@gmail.com
TERMS OF USE
1 Agreement to Terms
1.1 These Terms and Conditions constitute an agreement made between you and Louise Fletcher Art located at Brookfield Barn, lothersdale, keighley, BD20 8HX,United Kingdom (we, us), concerning your access to and use of the Louise Fletcher Art website (http://www.louisefletcherart.com) as well as any related applications (the Site).
1.2 The Site provides the following: Online portfolio to show artwork and purchase of original art and prints from us as well as educational courses. You agree that by accessing the Site, you have read, understood, and agree to be bound by these Terms and Conditions.
1.3 You may not access or use the Site for any purpose other than that for which we make the site and our services available. The Site may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.
1.4 We reserve the right to modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you; you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website.
1.5 We reserve the right to change these conditions from time to time; your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check to determine whether the conditions have been changed.
2 Acceptable Use
2.1 All copyright is retained by the artist, Louise Fletcher. Images must not be resold or reproduced without the artist’s written permission.
2.2 No part of the Site, Services or Our Content may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
3 Content
3.1 The content on the Site is provided for general information only. It is not intended to amount to advice on which you should rely. You should obtain professional or specialist advice before taking, or refraining from taking, any action on the basis of the content on the Site.
3.2 Provided that you are eligible to use the Site, you are granted a limited licence to access and use the Site and Our Content and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use.
3.3 Every care has been taken to show the artwork as accurately as possible with regard to size and colour. The image you see may be different due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and such inconsistencies will not be a valid reason for return.
3.4 There may be opportunities for you to post content to the Site or send feedback to us (User Content). You understand and agree that your User Content may be viewed by other users on the Site, and that they may be able to see who has posted that User Content.
4 Links to third party content
4.1 The Site may contain links to websites or applications operated by third parties. We do not have any influence or control over any such third party websites or applications or the third party operator. We are not responsible for any third party websites or applications or their availability or content.
4.2 We accept no responsibility for adverts or links contained within the Site. If you agree to purchase goods and/or services from any third party who advertises in the Site, you do so at your own risk.
4.3 The Site may contain affiliate links which will grant us a commission if you purchase from those sites.
5 Sales
5.1 Artwork listed may be withdrawn from sale at any point by the artist for reasons such as, but not limited to, sale elsewhere or withheld for exhibition display.
5.2 If you purchase physical goods from the Site, our terms and conditions of supply will apply to the sales.
6 Security of Data
6.1 We will take all reasonable care, in do far as it is in our power to do so, to keep the details of your order and payment secure. We use a secure external payment process. In the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when ordering from the website.
Additional policies which also apply to your use of the Site include:
Our Privacy Notice https://louisefletcherart.com/legal/, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using the Site, you consent to such processing and you warrant that all data provided by you is accurate.
7 Site Management
7.1 We do not guarantee that the Site will be secure or free from bugs or viruses.
7.2 You are responsible for configuring your information technology, computer programs and platform to access the Site and you should use your own virus protection software.
PURCHASING & SHIPPING
I want you to be happy with your new art. If you have any questions please contact me in advance at louisefletcherart@gmail.com
Every care has been taken to show the artwork as accurately as possible with regard to size and colour. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and slight inconsistencies will not be a valid reason for return.
Ordering
How is my payment handled?
Payments are taken through PayPal or Stripe in British Pounds Sterling. You do not need to have a PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card. We do not store any of your debit/credit card details.
Purchasing with a deposit
If you would like to purchase an original painting over £500 you are welcome to purchase in stages. A 50% non-refundable deposit is payable to hold your painting. The balance can be paid the following month or in 2 monthly payments of 25% each. Please contact me if you are interested in arranging this.
This is not a credit scheme, but an arrangement on trust, at no extra cost to you. Usual shipping costs and return policy will apply.
Paypal Credit
You may also use Paypal credit to set up a payment plan.
Shipping
I have placed my order, how soon will I receive my painting?
Original paintings will be packed and shipped within 5 working days. Within the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight. Most UK deliveries arrive within 2 days from time of shipping. Please allow 7 working days in total.
Is shipping included?
Yes, most artwork has an estimated shipping cost included at checkout based on the size of the work and your location.
Note: At the current time shipping costs are varying significantly due to Covid-19 restrictions, especially on air freight. If the actual cost of shipping is significantly more than quoted I reserve the right to discuss this with you and to refuse the sale.
Can you ship internationally?
Yes, I can ship to most countries, although it will take longer to arrive depending on your location. If your location is restricted once you get to the checkout you need a bespoke courier service. Message me with your details and the piece you would like and I can give you shipping options.
Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges.
Shipping costs contribute towards packing supplies, labour and transit fees.
Policy re: EU
Currently (April 2021) it’s not clear what extra charges will be made for EU customers therefore, I have removed EU countries from the checkout options.
BUT – if there is something you have seen and love and are OK with the possible fees charged at customs do please email me. We just don’t want surprises!
Returns
What if my painting arrives and I don’t like it?
I want you to be fully happy with your new artwork so I offer a return agreement.
If a painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned I will refund your payment within 14 days.
What if my painting arrives damaged?
All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact me within 7 days and if possible keep a photograph.
What about Overseas Returns?
At this time I am unable to offer a refund or return on any product(s) sent outside of the UK.